Privacy Policy

We are a craft cannery producing small batches of British conservas. 

Our address is:
Sea Sisters Ltd
The Pineapple Estate
Unit 12
Salwayash
Dorset, DT65DB

Our website address is: https://www.seasisters.co.uk/

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this, we would be happy to speak to you in person. If you wish to do this, please email us at: charlotte@seasisters.co.uk

We would like to contact you by email to let you know of our new products, and any offers we may be running. This will usually be in the form of our latest newsletter via email.

If at any time you wish to no longer receive Sea Sisters Ltd emails, please email katie@seasisters.co.uk to make your request for removal.

Our communications are designed to tell you about the benefits we can offer, so you have access to our best deals.

We use the information we have about you to tailor the content, and try to ensure the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling.

If you do not wish us to use your data for this purpose, please write to us at the address below or email us charlotte@seasisters.co.uk

We work with the following data processors to carry out our direct marketing activities.

- James & James Fulfilment: they process your name, address and other contact details in order to process and dispatch your order on behalf of Sea Sisters Ltd. 

- Klaviyo: is an email marketing platform which we use to manage our customers communication preferences and create and distribute our marketing emails. They process your name, email address, address, telephone number, and order information (depending on the preferences you select).

As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner, and to continue to inform them about new products and services, we have decided to retain customer data for 20 years after the last purchase date.

You have the right to ask us what personal data we hold about you. If at any time you wish to exercise this right please email your request to katie@seasisters.co.uk. Once you have submitted your request we will send a link to access the data we hold about you via email.

You have the right to ask us to update or amend any out of date or incorrect data. If at any time you wish to amend your data you can  email us at katie@seasisters.co.uk. To protect your privacy and security we may need to verify your identity before making amendments.

You have the right to ask us to delete the data we hold about you. If at any time you wish to exercise this right please email your request to katie@seasisters.co.uk.

We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible.

It may take up to a maximum of 4 weeks for such requests to become effective, and in this time period pre-scheduled communications we cannot amend may still be received. We will do everything possible to ensure this time delay is kept to a minimum.

We take security of our customer’s data very seriously, and this includes credit card information.

On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. 

Our website is certified Level 1 PCI DSS compliant.

Our cookies fall into 2 categories:

1) ESSENTIAL COOKIES

1.1) Function: Some cookies are essential for the operation of our website. For example, they allow us to identify subscribers and ensure they can access the subscription only pages.

If a subscriber opts to disable these cookies, the user will not be able to access all the content a subscription entitles them to.

1.2) Performance: We utilise other cookies to analyse how our visitors use our websites, and to monitor website performance.

This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

We might also use these cookies to highlight articles or site services we think will be of interest to you based on your usage of the website.

2) THIRD PARTY COOKIES

Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.

2.1) Website Function Cookies We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in an address every time you place an order on the site. 

2.2) Other third-party cookies We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website.

These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] to provide advertisements about goods and services likely to be of greater interest to you.

These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. Third-party cookies we may use:

• Google Analytics
• Facebook Advertising

You can opt out of targeted advertising of the following sites via these links:

FACEBOOK -https://www.facebook.com/settings/?tab=ads

GOOGLE -https://www.google.com/settings/ads/anonymous

BING -https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

As we’ve explained above, cookies help you to get the most out of our websites. Please remember if you do choose to disable cookies, you may find certain sections of our website do not work properly.