Sea Sisters currently only deliver to the United Kingdom. For overseas enquiries please email charlotte@seasisters.co.uk 

Sea Sisters are committed to providing our customers with high quality British Conservas. We understand, on rare occasions, circumstances may arise that warrant a refund. Please review our refund policy.

For any enquiries, please contact our customer service team at charlotte@seasisters.co.uk  

Orders cannot be cancelled once they have been despatched.

Please review your order carefully before finalising the purchase. Confirm quantities, products, and delivery details to prevent any discrepancies.

Sea Sisters are committed to providing our customers with high-quality British Conservas. We understand that, on rare occasions, circumstances may arise that warrant a return. If this is the case you must contact charlotte@seasisters.co.uk within 48 hours of receipt of the order.

Last Updated: 29/06/2026

Please read these Subscription Terms & Conditions carefully before purchasing a subscription. By purchasing a subscription, you enter into a legally binding agreement with Sea Sisters ("we", "us", "our") and agree to be bound by these terms.

1. Subscription Overview & Automatic Renewal

1.1. By purchasing a subscription, you explicitly acknowledge and agree that your subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to cancellation.

1.2. Your subscription will automatically renew at the specified interval (e.g., monthly, bi-monthly) at our then-current subscription rate until you cancel, pause, or change your subscription in accordance with these terms.

2. Billing, Payment, and Recharge Platform

2.1. All subscriptions are managed and processed via our third-party subscription platform, Recharge.

2.2. You authorize us and Recharge to automatically charge your chosen payment method at the frequency chosen by you (e.g., every 30 days) on the anniversary of your initial purchase or your designated billing date.

2.3. If a recurring payment fails, Recharge will automatically re-attempt the charge over a set period. We reserve the right to pause or cancel your deliveries if payment cannot be completed successfully.

3. Your Statutory 14-Day Right to Cancel ("Cooling-Off" Period)

3.1. In accordance with UK consumer law, you have the right to change your mind and cancel your subscription within 14 days of your initial order (the "Cooling-Off Period") without giving any reason.

3.2. For physical goods: The 14-day window begins the day you receive your first delivery. To receive a full refund, you must notify us within this window and return the goods to us unused and in their original packaging at your own expense within 14 days of your cancellation notice. 

4. Continuous Cancellation Policy ("Easy Exit")

4.1. Beyond the initial 14-day cooling-off period, you may cancel your subscription at any time without penalty.

 4.2. To avoid being charged for your next scheduled delivery/billing cycle, you must cancel your subscription at least 3 business days before your next scheduled billing date. 

4.3. In compliance with UK regulations, cancelling is straightforward. You can cancel online via your Customer Account Portal powered by Recharge, or by emailing our support team directly at orders@seasisters.co.uk. 

4.4. If you cancel after a billing cycle has already been processed, that specific order will be fulfilled, and your subscription will terminate before the subsequent cycle.

5. Pausing, Skipping, and Price Changes

5.1. You may pause or skip a delivery at any time via your Customer Account Portal, provided the change is made before your next scheduled billing date. 

5.2. We reserve the right to adjust subscription pricing. If we change the price of your subscription, we will provide you with at least 30 days written notice via email. If you do not wish to accept the price change, you have the right to cancel your subscription without penalty before the next charge occurs.

6. Renewal Reminders

6.1. In accordance with UK subscription laws, we will send you clear renewal reminder notices via email:

• Prior to the end of any free trial or discounted introductory promotional period.
• At least every 6 months for standard rolling monthly subscriptions. 

6.2. These reminders will explicitly state the upcoming charge amount, billing date, and clear instructions on how to cancel before the charge takes place.

7. Refunds and Returns (Post Cooling-Off Period)

7.1. Outside of the initial 14-day Cooling-Off Period, subscription payments are non-refundable once processed. 

7.2. If any items in your subscription arrive damaged, faulty, or incorrect, please contact us at [Insert Email Address] within [e.g., 14 days] of delivery with photographic evidence, and we will arrange a replacement or refund in accordance with your statutory rights under the UK Consumer Rights Act.

8. Contact Information

If you have any questions regarding your subscription, billing, or how to cancel, please contact us at:

• Email: orders@seasisters.co.uk