Delivery Information & FAQs
Delivery Information
Sea Sisters currently only deliver to the United Kingdom. For overseas enquiries please email charlotte@seasisters.co.uk
When will I receive my Conservas?
Sea Sisters is a craft cannery producing small batches of British Conservas.
Orders received by midday Friday 20th December will be despatched via DHL for delivery in time for Christmas.
How will my order be presented?
Your Conservas will be sent in a Sea Sisters box or package with Sea Sisters branding, and posted using a courier or Royal Mail.
Delivery is currently available within the United Kingdom only. Orders are dispatched as soon as possible, and delivery times may vary depending on the service used. Once your order has been dispatched, any delivery delays are the responsibility of the courier or Royal Mail. For overseas delivery enquiries, please email charlotte@seasisters.co.uk.
Safe Place Terms & Conditions
Delivery Terms & Conditions
1. Authorisation
If you select a Safe Place delivery option, you authorise Royal Mail to leave your order at the location you specify if you are not available to receive it in person.
2. Customer Responsibility
It's your responsibility to ensure that your nominated safe place is secure, weather-protected, and accessible for delivery. Sea Sisters and Royal Mail are not responsible for assessing the suitability or security of your chosen safe place.
3. Liability
Once an item is delivered to your designated safe place, it is considered successfully delivered. Royal Mail will not be liable for any loss, theft, or damage occurring after the parcel has been left in the specified location.
Sea Sisters cannot accept liability for loss, theft, or damage to the parcel once delivery has been completed to your nominated safe place.
If you are not comfortable accepting the risks associated with delivery to your designated safe place, you can remove the safe place instruction and have the parcel delivered directly to your address.
4. Address Accuracy
It is your responsibility to provide a complete and accurate delivery address. If an incorrect or incomplete address is supplied, you will be liable for any additional postage costs required to re-send or redirect the parcel.
5. Claims for Loss or Damage
For any claims relating to loss or damage valued over £60, you may be required to provide valid identification and proof of residence. Failure to provide sufficient documentation may result in the claim being declined.
6. Delivery Attempts
If the specified safe place is inaccessible or deemed unsuitable at the time of delivery, and if requested, your parcel may be left with a neighbour. Otherwise, it will automatically be returned to the local delivery office. A notification will be left where possible.
7. Proof of Delivery
Delivery confirmation may include a time stamp, GPS location, and/or photograph of the parcel in the safe place.
8. Changes to Instructions
Safe place instructions can be updated before dispatch but may not be applied or changed once the parcel is out for delivery.
9. Acceptance of Terms
By selecting a safe place delivery option, you confirm that you understand and accept these terms and conditions.
Refund Policy
Sea Sisters are committed to providing our customers with high quality British Conservas. We understand, on rare occasions, circumstances may arise that warrant a refund. Please review our refund policy.
Refund Policy
Sea Sisters do not generally offer refunds or exchanges on our products, but if you have a query or request for refund please contact charlotte@seasisters.co.uk.
Exclusions from Refund
Sea Sisters do not offer refunds for change of mind, dissatisfaction with the taste or flavour, or if the products are not to your personal liking.
We cannot provide a refund if any damages are caused by incomplete or inaccurate delivery information provided by the customer.
Submitting a Refund Request
To be eligible for a refund customers must contact charlotte@seasisters.co.uk within 48 hours of receipt of the order.
We ask you provide clear photographic evidence of any damage or spoilage to support the refund request.
Refund Process
Once your refund request is received and approved, we will initiate a refund via your original payment method.
Refunds may take 5-10 business days to process, depending on your payment provider.
Contact Information
For any enquiries, please contact our customer service team at charlotte@seasisters.co.uk
Cancellation Policy
Can I cancel my order?
Orders cannot be cancelled once they have been despatched.
Please review your order carefully before finalising the purchase.
Confirm quantities, products, and delivery details to prevent any discrepancies.
How do I cancel my subscription?
To cancel your subscription, log in to your Sea Sisters account (the little human icon top right on our website or click here).
Enter your email address when prompted and click the arrow.
You’ll receive an email in your inbox containing a code. Copy the code and enter it when prompted in the log in.
Once you are in your account, click Subscriptions on the left-hand side.
Once in your subscription portal, click on the product you are subscribed to.
Scroll down to the bottom and you will see Cancel Subscription.
If you are signed up to multiple products, repeat the above two steps for each product.
You will receive an email confirming the cancellation.
If you need further help please email us at orders@seasisters.co.uk
Returns Policy
Sea Sisters are committed to providing our customers with high-quality British Conservas. We understand that, on rare occasions, circumstances may arise that warrant a return. If this is the case you must contact charlotte@seasisters.co.uk within 48 hours of receipt of the order.
Subscriptions Ts&Cs
Last Updated: 29/06/2026
Please read these Subscription Terms & Conditions carefully before purchasing a subscription. By purchasing a subscription, you enter into a legally binding agreement with Sea Sisters ("we", "us", "our") and agree to be bound by these terms.
1. Subscription Overview & Automatic Renewal
1.1. By purchasing a subscription, you explicitly acknowledge and agree that your subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to cancellation.
1.2. Your subscription will automatically renew at the specified interval (e.g., monthly, bi-monthly) at our then-current subscription rate until you cancel, pause, or change your subscription in accordance with these terms.
2. Billing, Payment, and Recharge Platform
2.1. All subscriptions are managed and processed via our third-party subscription platform, Recharge.
2.2. You authorize us and Recharge to automatically charge your chosen payment method at the frequency chosen by you (e.g., every 30 days) on the anniversary of your initial purchase or your designated billing date.
2.3. If a recurring payment fails, Recharge will automatically re-attempt the charge over a set period. We reserve the right to pause or cancel your deliveries if payment cannot be completed successfully.
3. Your Statutory 14-Day Right to Cancel ("Cooling-Off" Period)
3.1. In accordance with UK consumer law, you have the right to change your mind and cancel your subscription within 14 days of your initial order (the "Cooling-Off Period") without giving any reason.
3.2. For physical goods: The 14-day window begins the day you receive your first delivery. To receive a full refund, you must notify us within this window and return the goods to us unused and in their original packaging at your own expense within 14 days of your cancellation notice.
4. Continuous Cancellation Policy ("Easy Exit")
4.1. Beyond the initial 14-day cooling-off period, you may cancel your subscription at any time without penalty.
4.2. To avoid being charged for your next scheduled delivery/billing cycle, you must cancel your subscription at least 3 business days before your next scheduled billing date.
4.3. In compliance with UK regulations, cancelling is straightforward. You can cancel online via your Customer Account Portal powered by Recharge, or by emailing our support team directly at orders@seasisters.co.uk.
4.4. If you cancel after a billing cycle has already been processed, that specific order will be fulfilled, and your subscription will terminate before the subsequent cycle.
5. Pausing, Skipping, and Price Changes
5.1. You may pause or skip a delivery at any time via your Customer Account Portal, provided the change is made before your next scheduled billing date.
5.2. We reserve the right to adjust subscription pricing. If we change the price of your subscription, we will provide you with at least 30 days written notice via email. If you do not wish to accept the price change, you have the right to cancel your subscription without penalty before the next charge occurs.
6. Renewal Reminders
6.1. In accordance with UK subscription laws, we will send you clear renewal reminder notices via email:
- Prior to the end of any free trial or discounted introductory promotional period.
- At least every 6 months for standard rolling monthly subscriptions.
6.2. These reminders will explicitly state the upcoming charge amount, billing date, and clear instructions on how to cancel before the charge takes place.
7. Refunds and Returns (Post Cooling-Off Period)
7.1. Outside of the initial 14-day Cooling-Off Period, subscription payments are non-refundable once processed.
7.2. If any items in your subscription arrive damaged, faulty, or incorrect, please contact us at [Insert Email Address] within [e.g., 14 days] of delivery with photographic evidence, and we will arrange a replacement or refund in accordance with your statutory rights under the UK Consumer Rights Act.
8. Contact Information
If you have any questions regarding your subscription, billing, or how to cancel, please contact us at:
- Email: orders@seasisters.co.uk
Get in touch
Have questions about your order, or a general enquiry?