Delivery Information & FAQs
Delivery Information
Sea Sisters currently only deliver to the United Kingdom. For overseas enquiries please email charlotte@seasisters.co.uk
When will I receive my Conservas?
Sea Sisters is a craft cannery producing small batches of British Conservas.
We’re currently relaunching our Conservas. We are a tiny team, and do everything we can to fulfil your orders as quickly as possible, please allow up to 10 working days to receive your order.
How will my order be presented?
Your Conservas will be sent in a Sea Sisters box or package with Sea Sisters branding, and posted using a courier or Royal Mail.
Refund Policy
Sea Sisters are committed to providing our customers with high-quality British Conservas. We understand that, on rare occasions, circumstances may arise that warrant a refund. Please review our refund policy.
Refund Policy
Sea Sisters do not generally offer refunds or exchanges on our products, but if you have a query or request for refund please contact charlotte@seasisters.co.uk.
Exclusions from Refund
Sea Sisters do not offer refunds for change of mind, dissatisfaction with the taste or flavour, or if the products are not to your personal liking.
We cannot provide a refund if any damages are caused by incomplete or inaccurate delivery information provided by the customer.
Submitting a Refund Request
To be eligible for a refund customers must contact charlotte@seasisters.co.uk within 48 hours of receipt of the order.
We ask you provide clear photographic evidence of any damage or spoilage to support the refund request.
Refund Process
Once your refund request is received and approved, we will initiate a refund via your original payment method.
Refunds may take 5-10 business days to process, depending on your payment provider.
Contact Information
For refund requests or any other enquiries, please contact our customer service team at charlotte@seasisters.co.uk
Cancellation Policy
Orders cannot be cancelled once they have been despatched.
Please review your order carefully before finalising the purchase. Confirm quantities, products, and delivery details to prevent any discrepancies.
Returns Policy
Sea Sisters are committed to providing our customers with high-quality British Conservas. We understand that, on rare occasions, circumstances may arise that warrant a return. If this is the case you must contact charlotte@seasisters.co.uk within 48 hours of receipt of the order.
Get in touch
Have questions about your order, or a general enquiry?